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“The customer is always right” still holds true

2 minutes read

Excellent Customer Service Quotes

No matter how high tech startups get or how big small businesses become, a company’s customer is at the core of any marketing strategy, digital or otherwise, as tycoons of today and yesterday say…

“Our business is about technology, yes. But it’s also about operations and customer relationships.” – Michael Dell

“We’ve had three big ideas at Amazon that we’ve stuck with…and they’re the reason we’re successful: Put the customer first. Invent. And be patient.” – Jeff Bezos

“My definition of innovative is providing value to the customer.” – Mary Barra

“Most of us understand that innovation is enormously important. It’s the only insurance against irrelevance. It’s the only guarantee of long-term customer loyalty…It doesn’t matter much where your company sits in its industry ecosystem, nor how vertically or horizontally integrated it is—what matters is its relative ‘share of customer value’ in the final product or solution, and its cost of producing that value.” – Gary Hamel

“By providing memorable social media customer service, companies not only create deeper connections with consumers, but they glean valuable insights on how to improve their products or services.” – Amy Jo Martin

“A satisfied customer is the best business strategy of all.” – Michael LeBoeuf

“The golden rule for every business man is this: ‘Put yourself in your customer’s place.’” – Orison Swett Marden

“It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.” – Henry Ford

“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else…Exceed your customer’s expectations. If you do, they’ll come back over and over. Give them what they want—and a little more.” – Sam Walton

“The first step in exceeding your customer’s expectations is to know those expectations.” – Roy H. Williams

“The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.” – Peter Drucker

“I am not pushy. You want it, you buy it. Most people hit the customer over the head. But if you’re too self-important, it’s kind of repellent.” – Judith Leiber

“Customer service, they say, is dead. Actually, it isn’t. It’s just hiding behind a call center in Manila.” – Timothy Noah

“Right or wrong, the customer is always right.” – Marshall Field